Retirement savings is a huge topic in mainstream media, online discussions and even in conversation among friends. And it should be. Studies routinely show that most Americans aren’t saving enough money for a comfortable retirement. A 2019 report from the United...
Most workplaces are set up and run in a way that is much more accommodating of extroverted employees. But introverted employees could have just as much value to offer as their more outspoken, social colleagues. To avoid letting your introverted employees slip through...
It’s no secret that customer service in many businesses is lacking. Maybe it’s a question about a bill or a service or a product. You just want to speak with somebody who can get some answers. It’s usually easier said than done. We know the drill. Call the customer...
Innovation is a hot business buzzword. Companies need to be innovative to stay competitive against other brands, to meet customer needs, to attract and retain the best talent. But is innovation necessary for management, or is it restricted to business owners, C-suite...
It seems like personal service has gone out of style when it comes to most businesses. There is nothing more frustrating than trying to reach a live person on the telephone to answer a question. While automatic phone messages and company websites will give basic...
As humans, we aren’t hard-wired to say ‘no.’ Psychologically, it’s a lot easier to say ‘yes’ to avoid possible conflict. But accepting everything — or most everything — that comes your way at the office and in your personal life can quickly spiral out of control....
