Does your company have a positive emotional culture? A feel-good place to work can be a powerful business development tool, according to a 10-year study of the culture of companies in a variety of industries and locations. Researchers Sigal Barsade and Olivia A....
For most people, taxes are a big deal in the first part of the year when all the W2s and bank statements start flooding the mailbox. Tax forms are completed and filed, refunds are paid and sometimes checks are written to the IRS. Then the whole thing is forgotten for...
Does it seem like every time you turn around, someone needs something and that pile of work on your desk only grows? Do you wish you could put out a “Do Not Disturb” sign just to finish your responsibilities? Interruptions are a fact of life. But research shows too...
It’s human nature: Most people focus on the positive aspects of their personalities and behavior and tend to ignore or gloss over the negative. Research also shows that many of us also tend to be more critical of the behavior of others than of our own...
Retirement savings is a huge topic in mainstream media, online discussions and even in conversation among friends. And it should be. Studies routinely show that most Americans aren’t saving enough money for a comfortable retirement. A 2019 report from the United...
Most workplaces are set up and run in a way that is much more accommodating of extroverted employees. But introverted employees could have just as much value to offer as their more outspoken, social colleagues. To avoid letting your introverted employees slip through...
It’s no secret that customer service in many businesses is lacking. Maybe it’s a question about a bill or a service or a product. You just want to speak with somebody who can get some answers. It’s usually easier said than done. We know the drill. Call the customer...
Innovation is a hot business buzzword. Companies need to be innovative to stay competitive against other brands, to meet customer needs, to attract and retain the best talent. But is innovation necessary for management, or is it restricted to business owners, C-suite...
It seems like personal service has gone out of style when it comes to most businesses. There is nothing more frustrating than trying to reach a live person on the telephone to answer a question. While automatic phone messages and company websites will give basic...
As humans, we aren’t hard-wired to say ‘no.’ Psychologically, it’s a lot easier to say ‘yes’ to avoid possible conflict. But accepting everything — or most everything — that comes your way at the office and in your personal life can quickly spiral out of control....
