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Experience better customer service

Experience better customer service

It’s no secret that customer service in many businesses is lacking. Maybe it’s a question about a bill or a service or a product. You just want to speak with somebody who can get some answers. It’s usually easier said than done. We know the drill....
Is innovation important for managers?

Is innovation important for managers?

Innovation is a hot business buzzword. Companies need to be innovative to stay competitive against other brands, to meet customer needs, to attract and retain the best talent. But is innovation necessary for management, or is it restricted to business owners, C-suite...
Personal service makes all the difference

Personal service makes all the difference

It seems like personal service has gone out of style when it comes to most businesses. There is nothing more frustrating than trying to reach a live person on the telephone to answer a question. While automatic phone messages and company websites will give basic...
The power of saying ‘no’

The power of saying ‘no’

As humans, we aren’t hard-wired to say ‘no.’ Psychologically, it’s a lot easier to say ‘yes’ to avoid possible conflict. But accepting everything — or most everything — that comes your way at the office and in your personal life can...
Tips for grooming the next generation of leadership

Tips for grooming the next generation of leadership

An important part of leadership in any organization is grooming the next generation to take over when the time comes. Top executives are charged with seeing the big picture and positioning the organization for what’s ahead. The businesses that thrive have a...

3 common management mistakes that destroy employee morale

Employee morale can have a huge impact on the success of a company. However, many workplace leaders assume they’re doing an excellent job as long as nobody complains. The absence of articulated concerns does not mean your team doesn’t have any issues with...

Payroll made simple

Handling a company payroll used to be a pretty simple deal. Employees would work for an agreed wage and the employer would cut a check every week or two. Everyone was happy. But, those days are over. Today’s payroll process is a complex, time-consuming chore...

Human resources matters in every company

As an entrepreneur or manager, you are busy enough. It’s tough just keeping up with the day-to-day operations without piling on cultivating new business, researching new products and overseeing personnel. But staying on top of human resources can’t be...

The strong link between respect and effective leadership

Do your company’s employees feel respected? Studies show many American workers in a variety of industries nationwide don’t feel that way. The ‘R’ word — and a lack of it — continues to be one of the top sources of worker discontent. And...