


Experience better customer service
It’s no secret that customer service in many businesses is lacking. Maybe it’s a question about a bill or a service or a product. You just want to speak with somebody who can get some answers. It’s usually easier said than done. We know the drill....
Is innovation important for managers?
Innovation is a hot business buzzword. Companies need to be innovative to stay competitive against other brands, to meet customer needs, to attract and retain the best talent. But is innovation necessary for management, or is it restricted to business owners, C-suite...
Personal service makes all the difference
It seems like personal service has gone out of style when it comes to most businesses. There is nothing more frustrating than trying to reach a live person on the telephone to answer a question. While automatic phone messages and company websites will give basic...
The power of saying ‘no’
As humans, we aren’t hard-wired to say ‘no.’ Psychologically, it’s a lot easier to say ‘yes’ to avoid possible conflict. But accepting everything — or most everything — that comes your way at the office and in your personal life can...